All returns must be made within thirty (30) days from the date of purchase. Customers are responsible for return shipment of all products.

 

Within the thirty day period, prior authorization for returns is not required, provided: returned merchandise is in original condition and includes original product packaging, labels and/or tags, and is accompanied by a copy of the original receipt for credit. Refunds are made for product value only; we do not refund shipping costs. Defective merchandise is exchanged for the exact replacement.

 

Returns should be sent to:

 

Product Returns, Chateau-Animaux, 733 8th Street, SE, Washington, DC 20003.